You’re Not A Carpet Cleaner – Without Customers

A quick reminder to all of us.

It doesn’t matter if you’re a copywriter like me, or a speaker, or an accountant, or a carpet cleaner – we’re all in the same boat.

We are all in the business of marketing ourselves.

Which means that, as we head into 2020, we need to shift our focus a bit more.

You can’t easily, on a long-term basis, just outsource your marketing, say you’re ticking the ‘marketing box’ and carry on as you’ve always done.

Things are becoming more and more competitive, and there are a million reasons for someone NOT to buy from you.

And marketing agencies, social media gurus, and heck – even copywriters, who claim to be in the marketing biz, often fail to deliver anything that will help to reduce this competition gap.

Content is great.

Social updates are nice.

But, if they don’t deliver you results, sales, leads – SOMETHING, they don’t mean shit.

And why is it? It’s because they/we often don’t have real skin in the game.

At the end of the day, most of us get paid before the results get delivered.

I’ve got one close client who, while he focuses on what he does, he still keeps a firm hand on his marketing rudder. Despite occasional lulls in productivity, due to our long relationship, we both desperately want the other to succeed – this is skin in the game, a reason, an incentive for continued improvement.

Which sums up why every business owner, large and small, must put more effort into the marketing game for themselves.

You’re not in the business of being a carpet cleaner, you’re in the business of marketing yourself as a carpet cleaner – because, without good marketing, you won’t have customers, and without the customers and their grubby carpets – you aren’t a carpet cleaner.

So, in 2020, let’s devote more time to marketing ourselves, to create an ongoing stream of clients, so that, feast or famine, we’ll always be swamped with work.

So, what’s your favourite dinosaur?

I’ve written about my little by Archie here before. He’s massively into dinosaurs. 

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He’ll watch at least one Jurassic Park film a day, has dino bed covers and wallpaper in his bedroom and plays with hundreds of dinosaur toys in every shape and size. 

As you can guess, his favourite thing to talk about is – dinosaurs. 

He turned four in June, and he can name even the ugliest, most obscure beast (subtle humble boast!). 

You can keep your basic t-rex and triceratops; bring on the enormous flying quetzalcoatlus or noisy parasaurolophus. 

Dinosaurs I didn’t even know existed until he began exploring them. 

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And, because he’s so passionate, I need to keep learning about new dino facts to keep up with him. To give us something to talk about, to argue about which is better, and to keep him engaged and learning. 

To speak his language, I need to look stuff up and stay one step ahead. 

Just like we should be doing with our customers.

Keeping our finger on our industry buttons to ensure we’re using the right words, terminology and tone to maintain a meaningful connection with our customers, proving we’re on the money, on their level and ‘get’ their problems and worries. 

So, go back to your website or most recent marketing push, check the language you’re using, yours or your customers – is it still relevant to today’s problems and current events?

Need a hand with your marketing copy? 

I write things to help you sell more stuff – whether it’s websites, landing pages, email copy, leaflets or direct mail.

If you need a hand, drop me a message, let me know your favourite dinosaur and what you need help with.

Liam 🙂

Grubby Windows & Local Marketing

I never noticed how dirty the plastic bits around our front windows were – until this leaflet popped through our door.

We hadn’t considered it for even a nanosecond.

Which means, although we could all pick holes in the design, copy and execution – this little leaflet did work.

It brought an embarrassing problem, a problem we didn’t even know we had, to our front of mind. And now, we’re about to book our front windows in for a clean.

We’re not all as sophisticated as we make out. Don’t forget that honest, local marketing with stuff like direct mail can still be as, if not more effective than internet marketing.

honest marketing copy

Honesty in Your Copy

A 100+-year-old lesson in being brutally honest in your marketing.

When was the last time you were absolutely, butt-clenchingly honest in your marketing?

We all know about features and benefits, and solving a customers problem – the basics behind all marketing.

But what about honesty? They say it’s the best policy, so is it?

Is honesty the best policy in marketing?

Is honesty the best marketing policy?

Well, we can’t lie. That’s a given.

And I’ve written copy for finance and healthcare products; both have incredibly strict rules about unsubstantiated claims.

But, just because a business can’t lie or make claims, doesn’t mean they’re honest about all the merits of their product.

What about side effects? What about the unseen stuff, like product quality or corners cut?

Your product is rarely 100% flawless, so could being transparent, showing off every facet and feature, warts and all help or hinder your marketing?

Rollback the clock 150+ years and a top copywriter called John E. Powers would be telling you to bare all.

John Emory Powers (1837-1919), American copywriter

John Emory Powers (1837-1919), American copywriter

He became famous for a one-sentence advert he wrote for an ancient department store Wanamakers, which cleared the entire store’s supply of ‘rotten gossamers’ (Google doesn’t make that one any clearer!) in one morning:

“We have a lot of rotten gossamers and things we want to get rid of.”

– this ad just worked.

He was later hired by another clothing store to save them from the brink of bankruptcy, his ad for them read:

“We are bankrupt. This announcement will bring our creditors down on our necks. But if you come and buy tomorrow, we shall have the money to meet them. If not, we will go to the wall.”

– The next day, impressed by the frankness of the ad, people who hadn’t bought there for years rushed in to save the store.

As John said, when you’re in trouble:

“There’s only one way out. Tell the truth.”

So, how can you apply this to your marketing copy?

  1. Try telling your audience why they shouldn’t buy from you, because of X or Y. 
  2. Do your own ‘pros and cons’ list. Making comparisons dead simple for your readers. 
  3. Be honest about your background. Instead of skirting around the facts, if you don’t have a degree in English (like me) just say. 

There are a million more ways to do this, but you get my gist.

So, here’s my brutally honest copywriting intro…

I don’t have a degree, I didn’t even complete my A-levels, my writing tool continuously tells me I’m using comma’s incorrectly, and I’m always balancing my time between looking after my son and your work – which means your copy will often be written at night or first thing in the morning.

But, since I don’t have qualifications to fall back on, everything I’ve done so far has been self-taught, on the job training. Which means it’s all, real-world experience working in and for businesses vs ‘book smarts’ who learn but don’t execute.

Likewise, my time constraints mean I am very productive in the short time I have, and again – my childcare commitments mean I have proper skin in the game. If I don’t deliver copy that works for you, you don’t buy from me again.

And there we have it. So, how can you inject a bit more honesty into your marketing copy?

Big Marketing Plans for 2020

Happy New Year, everyone!

Back to work with a thud and a grin.

We’re all excited about the year ahead.

With big plans for new marketing campaigns, full with tonnes of creative ideas and content ready to ooze from your fingertips I bet?

Me too, for my clients at least.

Here’s to a genuinely massive, successful 2020 year to you.

And, if you need any help producing those stellar sales messages – just drop me an email: [email protected]

I’d love to help.

Liam

Advertising Quotes from Creator of Tony the Tiger

Tony the Tiger.

The Jolly Green Giant.

And even the Marlboro Man.

Characters all thought of and invented by someone Time Magazine named as one of the 100 most influential people of the 20th century.

They were creations of the late great Leo Burnett,  American advertising exec and the founder of his advertising agency Leo Burnett Company, Inc.

Over 50 years he worked with the biggest brands in the world at the time, including Kellog’s, Procter & Gamble, Heinz, Nestle and General Motors.

He’s also the author of one of my favourite marketing quotes:

copywriting quotes

“Make it simple. Make it memorable. Make it inviting to look at. Make it fun to read.” -Leo Burnett

Summing up everything an effective piece of advertising should be.

Simple, fun to read copy.

With a memorable concept, offering one promise and idea.

Which looks that grab your attention and want to be looked at.

How could you make your advertising a bit more Burnett?

Image By Source (WP:NFCC#4), Fair use, https://en.wikipedia.org/w/index.php?curid=57229360

Copywriting Results: Nose To The Grindstone

Ever find yourself so inundated in work, business development and family life that you completely forget you even have a blog?

…🙄 or is that just me?

Practice what I preach and all that.


But, I have been pretty busy with client work lately.

Over the last few months, alongside all the personal projects I’m working on – Grammarly tells me I’ve written almost 47,000 words in the past couple of months.

So, what does that mean in real terms?

SEO Copywriting: One client, through content alone, with zero link building, soared up the Google ranks for 5 of his money keywords – from around page 2-3, to page 1 for them all.

Cold Email Copywriting: It’s meant a brand new startup sending out nearly 500 cold emails to prospects, and closing their very first client just 24 hours later.

Email Sequence Copywriting: Helping an online coach revamp his email sequences. Writing copy for a member follow-up sequence, which resulted in a 2.5% increased conversion rate vs the previous series.

Which again, shows just how powerful the right message, delivered to the right audience, at the right time, can make a real difference for businesses.

It’s why they hire sales copywriters – to pull in needle-moving results.

…even if they don’t regularly update their blog!

If you want help with some of your own copy, hit me up. I’d be glad to chat: [email protected]

sales copy toddler

Writing Copy Like a Toddler

sales copy toddler

Toddlers.

Whether it’s ice cream, cake or your work laptop, when they want something, they’re determined to get it.

They don’t pussyfoot around the issue.

They go in full pelt straight for the sale.

They’re not scared of asking for what they want.

And crucially, they know their target audience.

They know which parent to ask to get the best results.

And they don’t care who they upset in the process.

In business, be more toddler.

When you’re writing sales copy for your business, go into it like a toddler.

  1. Know what you want. If you want appointments, ask for them. If you want online sales, drive customers to your shopping cart. Clearly define what the goal of your copy is to be – that ‘one big idea’, and drive it home.
  2. Know your target audience. Stop being afraid of scaring off potential clients who will never convert into customers. Instead, focus your copy on the handful of people who will buy from you. This laser focussed knowledge of your target audience will allow you to speak directly to the customers you want, and crucially alienate the crap ones – saving you time and money trying to convert duds.
  3. Cut the crap. If a customer is interested, they’re interested. Give them the information they need as early on as possible. No one cares about you, your rich history in business – they only really care about how your solution fixes their problems. So, cut the crap, get to the point and prove yourself.

Be more toddler. Make more sales.

Rather get someone else to write your sales copy for you?

Drop me an email: [email protected] to have a quick chat.

 

stages of awareness

Are You Pitching to a Cold Audience? Stages of Awareness

Wow, what a busy week.

2nd Birthday celebrations for the fantastic Archie, seeing both sides of our family, and then going away for a weekend break, the three of us are well and truly pooped.

…although I’m eager to get back into client work.

Some cold sales letters are heading for the post office this week (when I get this damn laser printer whirring up again!).

I know, another sales letter flogging my wares, for business owners to file over the junk mail bin…

Although, I’m not asking for a sale, just a conversation.

A quick chat to see if there’s any way I could put my copywriting and advertising skills to use in their business.

I’ve sent a couple of emails like this out to contacts already, and have had a positive response – so, fingers crossed.

Try doing this with your own marketing, push for an appointment vs a sale.

If you know your product, are passionate about it – and it solves a core problem, the prospect will be eager to sign you a cheque.

Going straight for the sale when your prospect has never even heard of you, let alone know then need your product is a sure-fire waste of money, time and effort, you’re pitching to a completely cold audience this way.

In copywriting, there’s a number of stages to consider when tailoring a sales message.

Stages of Awareness

stages of awareness

The stages of awareness, as taught by advertising guru Eugene Schwartz are:

1. The Most Aware: Your prospect knows your product, and only needs to know “the deal.”

2. Product-Aware: Your prospect knows what you sell, but isn’t sure it’s right for him.

3. Solution-Aware: Your prospect knows the result he wants, but not that your product provides it.

4. Problem-Aware: Your prospect senses he has a problem but doesn’t know there’s a solution.

5. Completely Unaware: No knowledge of anything except, perhaps, his own identity or opinion.

Using these stages of awareness as an example, used in reverse order, if a prospect is unaware of you, their problem, let alone any solution or product, it would be pretty difficult to convert them into a sale by talking about the whizz-bang features of your new widget.

Instead, you could send them something that highlights how people like them, may have XYZ problem, and invite them to call or seek further information about the problem – and if there’s even a solution (there is, it’s your new widget).

Think about your current advertising, what stage of awareness are the people you’re pitching to at and does it match your messages?

If not, mix it up, and test the results.

Need someone to help with your business message?

Whether it’s copywriting help, or full-blown marketing management – and everything in between, I’m here to help.

Drop me an email to set up a call: [email protected]

email benefits

Even More Benefits of Email Marketing

email benefits

Email marketing, we’ve established it’s not dead.

It’s still alive, kicking ass and taking names for businesses large and small.

But, beyond just writing a fancy email and clicking send, how else can your business use, and benefit from email marketing as a promotional tool?

According to a GetResponse report (Email Marketing & Marketing Automation Excellence 2017), here are some of the top benefits of email marketing.

Top Benefits Behind Email Marketing

1. Lead Generation

Yeah, yeah – pretty obvious.

But not always used to its full potential.

Inviting website visitors to subscribe to your email marketing list (with a valuable incentive) is an easy, peasy lead gen strategy.

Follow up with them after they’ve had time to use / try / read their freebie, and you’re on your way.

2. Improve Your Sales

Think about it. If every single prospect on your email list became a paying customer, you’d quickly be in business heaven.

Sadly, that’s most likely not going to ever happen.

Even so, you can use email marketing to improve your sales prospects, simply by sending the right stuff, to the right people.

It’s the bread and butter of most email campaigns but, the trick to accomplishing this is – list segmentation.

A practice which allows you to contact each of your list members with the appropriate sales message at just the perfect time, in the end converting each one of them through the funnel into being a happy customer.

Feeling as though, thanks to your segmentation, your messages really do resonate with them, their current pain and their need.

3. Improve Your Conversion Rate

The key to improving your conversion rates is, as above, getting the right message in front of the right people, at the right time.

So, conversely – sending people stuff that doesn’t resonate with them, will drive down your conversion rates, and result in a big fat zero in your bank account.

As in the previous example, the key to doing this is personalization and list segmentation.

When you nail this, your campaigns are going to be a lot more successful and, your conversions are going to increase.

4.  Reduce Your Marketing Costs

Small businesses are almost always on a small budget (heck, even some bigger firms are tight) – and they’re always on the lookout for cost-effective marketing methods that work.

Which is precisely where email comes into play.

Fortunately, there’s plenty of email marketing applications available (think MailChimp, AWeber etc), and a number of them are either totally free or low cost.

5.  Identify Higher Quality Leads

No one wants to throw their time away, wasting it on low-quality tire kickers.

It is for this reason that it’s very important to have a system in place to ensure that you get good quality leads before you put too much effort into promoting your business.

Fortunately, email marketing is by nature a lead qualifying system, which illustrates a prospect’s desire based upon:

  • The simple fact that they’ve subscribed to your email list, to begin with;
  • Whether or not they open your email messages; and
  • Whether they click the links in the emails you send them.

If your subscribers do any of the above, they may well be prime prospects for you.

6.  Shorten The Sales Cycle

Email marketing is an excellent way of getting your most persuasive content seen by potential decision makers.

Provided you’re following some of the tips above, nurturing the right subscribers, and leveraging both segmentation and good quality, relevant content, you’ll soon see the speed of your sales cycle shift into top gear, getting the most appropriate content seen by key decision makers.

The people who will actually buy from you.

Need an email marketing consultant?

I’m your man.

I can help write the copy, design the email and advise on strategy.

Drop me an email [email protected] for more info and to set up a quick call.