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To many Internet marketers, the above question can be a massive headache. It’s like asking someone how do you do “walking” or “reading”. The knee jerk answer is, well, “you just do it (online marketing)”.
But that really isn’t a very helpful answer, I would say online marketing and the answer to that question “how do you do it” can be broken down into three or four easy tit-bits.
#1 – Plan.
Online marketing is no different from traditional marketing, and it should be treated as such. You need a marketing plan.
A marketing plan sets out clear objectives and lists the actions you will take to achieve them. Perhaps most importantly, it looks at how you can ensure that your plan becomes reality.
A marketing plan includes factors such as deciding which customers to target and how to reach them, how to win their business and keep them happy afterwards, as well as continually reviewing and improving everything you do to stay ahead of the competition.
So, when it comes to writing an online marketing plan you need to:
- Establish who you’re going to target. Your traditional audience, or maybe branch out.
- Seek out what websites or communities they belong to. Whether that’s forums, social media, blogs, chat rooms etc. – This is where you should be focusing your efforts.
- Decide which additional methods you will be using to target your customers. Whether they’re pay per click adverts, social networking etc.
- Decide which services you will be offering and brainstorm the buyer objections, and then find answers to them. – This will help with the conversion process to actually gain customers.
- Put together a time-scale for when you will do what in your plan and stick to it.
Remember to make your plan elastic though, so it can stretch if new things come along.
#2 – Action.
You now have your plan, you’re ready to take on the world. It’s now time to start “marketing”.
From your plan you will now know where your competition hang out and which methods you’re going to use to target them.
It’s really now up to you and dependant on which sources they are using.
My top tip for action online is to be engaging. That’s ultimately what you want, an engaged captive audience who believes you’re the expert in your field.
Other tips to create an engaged audience whilst being active online are:
- Post/chat regularly. As frequently as possible in fact, although, match the speed your audience are talking at. If they’re only posting twice a day, do the same. Remember though, if you are only posting once or twice a week then it could be a long time between posts if your community misses one or two of them. There are studies that show posting between 3-5 times a day can be a good amount.
- Focus on engagement. You want a conversation really, so ask questions, post tips, links and photo’s that your audience will appreciate and comment on. When you make the posts about your audience and what they need rather than selling, you will develop a richer and deeper relationship with your community. Which will lead to more sales.
- Have a call to action. Escort and court your customers so they can easily buy from you. Include “click here for 10% discount” in posts for example, or “offer limited to 10 people” – this gets people clicking and acting.
- Don’t oversell. Remember, the key to really selling online is engagement. So don’t just link drop all the time and hope you get a click through.
#3 – Outsource.
You’re busy, perhaps overstretched and so is your team. But you know you must be online and marketing yourself or your competition will definitely be cleaning up with their swanky new website.
What’s the answer?
Outsource when needed.
The very best business owners and managers focus on cost effectiveness. In some instances it’s worth training someone in-house to help with online marketing, but in most cases it isn’t.
So, if you need help, I can help – shameless plug here!
Fingers crossed the above post helps you with your online marketing. Should you have any questions, feel free to ask.
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Should businesses even bother with online marketing? Why not just drive money into existing marketing routes and save the hassle of moving over?
So, is online marketing really all just a waste of time?
Well, if you’re like most businesses, and even more so if you’re a sole trader, you or your employees or colleagues are probably stretched a little thin at the moment – recession and all that. So, during the typical work day you are doing your actual jobs, whether that’s sales, admin, servicing clients, doing accounts, whatever it is. You’re doing your business and hopefully keeping it running.
You’re busy right?
So, surely the last thing you want to do is waste time?
Well definitely, if you’re busy you can’t afford to waste time. And to put it bluntly, done incorrectly online marketing can be exactly that – a waste of time.
Online marketing is a waste of time
When online marketing is being carried out, whether that’s on social networks like Facebook or Twitter, or via Pay Per Click advertising, if it’s done badly, it’s an absolute waste of time. And hey, in business time really does equal money, so it’s a waste of money too.
But done correctly, online marketing can transform almost any business into a profitable one.
Online marketing can save time and make money
As above, flip online marketing on it’s head and carry it out properly, in a planned and thought though way it can not only save a stretched business time, but it can also make + save money.
- Save time? Yes, when it comes to things like customer services. You can receive customer complaints, quieries or even praise via an open Twitter account for example. You can then respond in real time. Which not only makes you look great and puts a voice behind the brand, it also saves time responding to lengthy emails – as each tweet is only 140 characters in length! You can also save time by carrying out quick polls online, instead of phoning companies or sending out lengthy paper surveys for market research, you can ask for quick responses via online surveys.
- Save money? Well, this is a given really. Online marketing provides one of the most cost-effective communications and business promotional methods in comparison to traditional marketing methods. Think of how much your latest Yellow Pages advert cost you? Or maybe the membership fee of a club or network? Well, 99% of online marketing is absolutely free! The only real outlay is for your website and blog. Once that nominal fee is paid you’re on your way. From then on-in your online marketing can only make you money.
The key to everything “online marketing” though is to remember, it must be carried out properly. Don’t just “be online” with a poor website and a naff Facebook page, be active, engaging but also work to a properly thought out online marketing plan, otherwise it really is, just a waste of time!
Related blog post: 6 Reasons Why Small Businesses Need Social Media
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Despite how big Facebook or Twitter may get, your company website is still essential.
On more than one occasion I have come across blog posts, or “marketers” claiming that businesses should just do away with their company sites and turn their social networking profiles into the final destination of all their inbound marketing efforts.
So what’s my point of view on this? Don’t do it.
While social media may be at the core of how we connect, communicate and grow online, a social profile cannot replace the value of a well optimised website. Your website has to remain the central hub of your inbound marketing.
Social media marketing is a powerful and useful tool when handled appropriately. It allows you to connect with your customers on a personal level and stay connected with them throughout their day. Now people have smart-phones your target audience is almost always online, no matter where they are or what they are doing.
Social media marketing however is NOT the magic bullet to your online marketing needs.
Think of your online marketing like a bike wheel. Each of the spokes represents a different online marketing tactic: blog posts, Twitter, Facebook, inbound marketing etc. All of those things connect back to your main website, the hub of your wheel. You can’t afford to be missing any of the spokes, because it weakens the effectiveness of your wheel. But you can’t even build the wheel without a strong and constant center to hold everything together.
The spokes of your wheel can be replaced at anytime (measuring and testing).
Social media isn’t going anywhere anytime soon, but there are also no guarantees that it will stick around forever or remain as powerful as it is today. That’s why you have to diversify your inbound marketing efforts so as to not rely on one source of traffic. If Facebook where to disappear tomorrow for some reason, what would you be left with? Would you still have a strong online presence or would you fall off the face of the Internet?
Note: The same argument could be made for your website if Google were to shut down, hence the need for diversity.
Businesses should never favor one inbound marketing tactic (social media, SEO and content marketing) over another. The most successful websites are the ones that develop and integrated approach.
Remember, your website has to be the thing that pulls all of your inbound marketing together.
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In a survey just put out in America by Stanford University, 95% of people gave a 9 or higher on the question “On a rating from 1-10 how important is it that a business have a website?” There is no doubt these days that any business that is looking to expand past the most basic of business competition is going to require a web presence to keep their customers satisfied. When you have a webpage, visitors can learn about your products, your hours, your prices and more. It makes things easier for your customer by not having to wait to have the most basic of questions answered and it makes things easier for your staff by not having to field questions all day. Plus, if you don’t have a website you’re leaving money on the table.
You heard me right! You’re leaving solid sales and leads that you otherwise could have gotten.
A lot of businesses have not yet caught on that your website is also part of your sales team. Go and look at any major website for a business. Yes it has contact information, hours of operation, prices and otherwise but the main intent of the website is to generate more business! This day and age potential customers look to be sold too when visiting a website and failure to do so is where you leave your money on the table.
Your website has all the answers, all the details and should have everything needed for your customer to make a purchase or schedule an appointment. Plus, unlike any other salesman, your website after some initial cost will usually be very reasonable as far as cost to maintain.
Just like a salesman your webpage has to look professional and clean. Unless you field your own staff of web designers it is best to outsource the creation and maintenance of your website to professional internet marketers. These folks are the ones that know how to design a page that both looks good and is easy to navigate as well as convert curiosity into sales. They can also ensure that the difficult process of getting your name to the top of the search engines is managed around the clock. Search engines are the best way to get free targeted traffic and should be a part of every website plan.
If you still don’t have a website now is the best time to get the ball rolling. Site development has never been so reasonable and getting your website promoted is a small expense. A good website designed with your customers in mind should bring an amazing return on investment in just a short amount of time.
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